Customer Service: “You had me at ‘Hi there.’”
Customer service is your brand. And your brand is every point the customer interacts with you: from a website, logistics, product, and all communications.
Customer Service
Customer Service tends not to be one of those things that companies sit around and think about. Issues with customer service arise and changes to it are made on the fly. Consciously thinking about how you interact with your customers whether in person, online, on job sites, or on the road can massively impact your business and the way that you get and keep customers.